
Extended Warranties
Warranty Type
AML products are warranted against defects in material and workmanship under normal use and service for a period of one year from the date of purchase. The obligation of AML under this warranty plan is limited to furnishing labor and materials necessary to return the product to its normal operating condition, or to replace the unit, at AML’s discretion, and only on a “return to factory” basis. This limited warranty does not extend to any product which has been modified, misused, abused, or incorrectly installed.
- Length of coverage: 1 Year.
- Covers normal wear and tear.
- Covers firmware upgrades.
The standard warranty does not extend to any product that has been repaired or altered by any party other than AML, or has been subjected to unusual physical or electrical stress, negligence or accident. Prior to returning a product for repair, the user must obtain a Return Authorization Number, which must be clearly marked on the outside of the shipping container.
An Extended Warranty Plus may be purchased for eligible products, as denoted on the product warranty chart below. An Extended Warranty Plus REPLACES the standard limited warranty, and provides for the following additional benefits.
- Covers the failure of internal components as a result of normal wear and tear.
- Covers failure of external components regardless of fault. Generally this includes the case, LCD displays, keypads, overlays, lenses, and exposed connectors. Note: This does not include the replacement of internal components as a result of abuse or excessive wear and tear. Printed circuit boards, scan engines, and other electronic assemblies are not covered if they are physically damaged.
- Covers firmware upgrades.
- Four (4) business-day turnaround, excluding time in transit, when RMA number is properly marked on the outside of the box.
- Standard return freight (FedEx ground) included.
The Extended Warranty Plus may be purchased anytime during the term of the standard limited warranty. The Extended Warranty Plus is not an extension of the standard warranty, but instead replaces it. The start date of the Extended Warranty Plus is the start date of the original warranty. Note that the Extended Warranty Plus does not cover products that have been subjected to improper installation, or that have been modified or used for purposes other than what they were intended.
Product Name | Model Number | Service Part Number | Term |
---|---|---|---|
Scepter/Solo | M7800-XXXX | SVC-EWP7800 | 3 years |
Striker | M7700-XXXX | SVC-EWP7700 | 3 years |
LDX10 | LDX10-0003-00 | SVC-EWPLDX10-1 | 1 year |
Monarch+ | KDT10-XXXX | SVC-EWPKDT10 | 3 years |
Firebird | KDT7-XXXX | SVC-EWPKDT7 | 3 years |
Firebird VMU | VMU7-XXXX | SVC-EWPVMU7 | 3 years |
A Maintenance Agreement Plus may be purchased once the Standard Warranty or Extended Warranty/Plus expires and provides the following additional benefits.
- Covers the failure of internal components as a result of normal wear and tear.
- Covers failure of external components regardless of fault. Generally this includes the case, LCD displays, keypads, overlays, lenses, and exposed connectors. Note: This does not include the replacement of internal components as a result of abuse or excessive wear and tear. Printed circuit boards, scan engines, and other electronic assemblies are not covered if they are physically damaged.
- Covers firmware upgrades.
- Four (4) business-day turnaround, excluding time in transit, when RMA number is properly marked on the outside of the box.
- Standard return freight (FedEx ground) included.
Note that the Maintenance Agreement Plus does not cover products that have been subjected to improper installation, or that have been modified or used for purposes other than what they were intended .
Product Name | Model Number | Service Part Number | Term |
---|---|---|---|
Scepter/Solo | M7800-XXXX-XX | SVC-MAP7800 | 1 year |
Scepter/Solo | M7800-XXXX-XX | SVC-MAP7800-3 | 3 years |
Striker | M7700-XXXX-XX | SVC-MAP7700-1 | 1 year |
Striker | M7700-XXXX-XX | SVC-MAP7700-3 | 3 years |
Monarch+ | KDT10-XXXX | SVC-MAPKDT10 | 1 year |
Monarch+ | KDT10-XXXX | SVC-MAPKDT10-3 | 3 years |
Firebird | KDT7-XXXX | SVC-MAPKDT7 | 1 year |
Firebird | KDT7-XXXX | SVC-MAPKDT7-3 | 3 years |
Firebird VMU | VMU7-XXXX | SVC-MAPVMU7-1 | 1 year |
Firebird VMU | VMU7-XXXX | SVC-MAPVMU7-3 | 3 years |
AML products, out of warranty or not covered by a Maintenance Contract, and returned for repair will be charged the flat rate repair fee in affect at that time. At AML’s discretion, units deemed “no problem found” or requiring only minor cosmetic repairs, may be billed at a reduced minimum repair charge. Units charged the minimum repair fee that are returned within 30 days, should be returned with all related components (including, but not limited to, cables, power supplies, etc). If AML determines a repair is then necessary, the minimum repair fee will be applied to the repair charge.
To return a product for out-of-warranty repairs, call our Repair Department at 877-842-3990 during business hours (8:00 AM – 5:00 PM Central) to obtain a Returned Materials Authorization number (RMA) or Request RMA Number. Return the product, shipping prepaid, with the RMA number marked on the top of the box, to:
AML
Attn: RMA# (Your RMA Number)
7361 Airport Fwy
Richland Hills, TX 76118
Failure to obtain an RMA number may result in a processing fee. AML will repair the product and return it via ground service within the continental United States. Shipping upgrades are to be paid by the customer.
Model Number | Description | Price (US dollars) |
---|---|---|
Monarch+ | KTD10-XXXX | $395 |
Firebird | KDT7-XXXX | $315 |
Firebird VMU | VMU7-XXXX | $315 |
LDX10 | LDX10-XXXX-XX | $255 |
Scepter/Solo | M7800-XXXX | $395 |
Striker | M7700-XXXX | $395 |
StrikerX | M8700-XXXX | $395 |
Labor Rates
Hourly rate for all repairs or activities not covered by the flat rate repair: $90 per hour
ALL non-warranty repairs are assessed a $50 service fee for test and evaluation. If the unit is defective and the customer authorizes repairs, the test & eval fee is waived and the appropriate repair charge is applied.
If the unit is NOT defective. i.e. “no fault found”, the $50 test and eval fee is applied.
In either case, when a fee is applied, either for test & eval, or for repairs, the return freight charges are also applied to the invoice.