It's Time to Cure the Hardware Headache

It’s simple. We take over every aspect of the hardware portion of your customer’s project. After an introduction from you, we take over, keeping you in the loop as much, or as little, as you like. We’ll provide the demonstration equipment and help the customer get up and running with your software. Once they are satisfied and happy with the choice, we’ll handle the hardware sale. To the extent possible, we’ll pre-configure the devices so they are as out-of-the-box ready as possible when they arrive. Our US-based Technical Support team is just a phone call away, available 8am to 5pm CST, Monday through Friday. We offer multi-year support agreements that will cover the devices for any type of failure, include damage from abuse, stopping short of replacement. We can even offer “Advanced Exchange” programs for mission-critical applications where they simply can’t afford to be without a device.

Not a problem. We’ll work with your customer and make recommendations, and then point them into the right direction for sourcing. If necessary, we’ll even bring in one of our specialist partners to work with them under our direction. We won’t set them adrift and leave them to fend for themselves.

Your customer simply reaches out to us directly, requesting assistance. We can be reached via phone, email, or through our website. We keep thousands of customers happy all the time so we’re up to the task. Our telephone support is second to none, and all of our break-fix repair is done in our Dallas-Fort Worth area facility, or in Toronto for our Canadian friends.

No other manufacturer would work directly with you. They’ll transfer you to one of their resellers, who are busy selling an entire catalog of products, both hardware and software. They aren’t the manufacturer. Their ability to support you will only go so far. We only sell products we manufacture and nobody knows more about them than we do. We provide the support and service the equipment. In addition, we have absolutely no alliances, affiliations, or allegiances to any one software company so if we go to battle with you, we stand or we fall, with you.

That is absolutely fine with us. However, to be effective in supporting you in the account, we will still want to take the lead on the hardware portion of the deal, working directly with the end user, in contact as much as we need to be. We want the responsibility of making sure the customer is a happy customer, so we’ll need a long leash.

We couldn’t agree more. You should be compensated which is why we have our Rewards program that pays you for every device and extended warranty that we sell to your customers. Details of the program can be shared in separate correspondence.