AML products, out of warranty or not covered by a Maintenance Contract, and returned for repair will be charged the flat rate repair fee in affect at that time. At AML’s discretion, units deemed “no problem found” or requiring only minor cosmetic repairs, may be billed at a reduced minimum repair charge. Units charged the minimum repair fee that are returned within 30 days, should be returned with all related components (including, but not limited to, cables, power supplies, etc). If AML determines a repair is then necessary, the minimum repair fee will be applied to the repair charge.
To return a product for out-of-warranty repairs, call our Repair Department at 877-842-3990 during business hours (8:00 AM - 5:00 PM Central) to obtain a Returned Materials Authorization number (RMA) or Request RMA Number. Return the product, shipping prepaid, with the RMA number marked on the top of the box, to:
Attn: RMA# (Your RMA Number)
2190 Regal Parkway
Euless, TX 76040
Failure to obtain an RMA number may result in a processing fee. AML will repair the product and return it via ground service within the continental United States. Shipping upgrades are to be paid by the customer.
Price (US dollars)
Hourly rate for all repairs or activities not covered by the flat rate repair: $90 per hour
ALL non-warranty repairs are assessed a $55 service fee for test and evaluation. If the unit is defective and the customer authorizes repairs, the test & eval fee is waived and the appropriate repair charge is applied.
If the unit is NOT defective. i.e. "no fault found", the $55 test and eval fee is applied.
In either case, when a fee is applied, either for test & eval, or for repairs, the return freight charges are also applied to the invoice.