AML Blog - The Scan

Getting the most out of Your AML Support Team

AML has been providing data collection mobile computers and kiosks for over 40 years. While we pride ourselves on our quality products, we also believe in offering phenomenal customer service with a support team that is available before, during, and after the sale.

Whether you are researching new equipment for your company, considering upgrading your current system, or just looking for education on how to best utilize AML products – the AML Support Team is here for you. We do our best to educate our customers so the users have a better understanding of how AML products work.

Having access to technical support before the purchase of equipment is often just as important as it is after the sale. Being able to fully evaluate devices and certify that they are appropriate for your application is a good test for what kind of support you can expect after the sale. If you get good service on the front end, it’s a good sign that you’ll get good service down the road. We firmly believe that the service you receive is just as important as the product you purchase.

Our technical phone support is toll-free and pain-free.

No automated attendant, no questions, no cost, no problems, just knowledgeable technicians doing everything possible to resolve whatever issue the customer is having.

In addition to our wonderful technical support team, AML also offers a web portal with many features for our busy customers. Our web portal gives access to:

  • Product Downloads — Customers can download product firmware, software, technical documentation and more.
  • Request and RMA Online — If your product is in need of repair, AML can repair certain products that are under warranty, covered by an extended maintenance agreement, or based on a flat repair charge for products not covered by AML service agreements.
  • Warranty Information — Here you can find pricing and details for Extended Warranties, Maintenance Agreements, and Flat Rate Repair Charges. You can also learn more about product return and standard warranty policies.
  • Online Product Registration — Product registration provides AML with information that facilitates product support and allows us to provide you with the most appropriate new product and update announcements.
  • Warranty Status Check — This allows you to enter a product’s serial number to view the current warranty information. Customers can check here to see if they are still under standard factory warranty and when the warranty period is scheduled to end.

People who purchase technology products will be much more satisfied with their experience when they have access to a quality technical support team. Our support team are all AML employees, working in the same U.S. facility where our products are designed, engineered, and manufactured.

Ready to Download Getting the most out of Your AML Support Team
Please press “Accept” to download your copy of the Getting the most out of Your AML Support Team. The software download should begin immediately.

If you are having difficulties with receiving your software download file, please contact us directly. Or call 800-648-4452