An Extended Warranty Plus may be purchased for eligible products, as denoted on the product warranty chart below. An Extended Warranty Plus REPLACES the standard limited warranty, and provides for the following additional benefits.

The Extended Warranty Plus may be purchased anytime during the term of the standard limited warranty. The Extended Warranty Plus is not an extension of the standard warranty, but instead replaces it. The start date of the Extended Warranty is the start date of the original warranty. Note that the Extended Warranty Plus does not cover products that have been subjected to improper installation, or that have been modified or used for purposes other than what they were intended.

An Extended Warranty may be purchased for eligible products, as denoted on the product warranty chart below. An Extended Warranty REPLACES the standard limited warranty, and provides for the following additional benefits.

• Additional warranty term, depending on the product (see chart below).
• Covers failures as a result of normal wear and tear (not abuse).
• Covers firmware upgrades.
• Four (4) business-day turnaround, excluding time in transit, when RMA number is properly marked on the outside of the box.
• Standard return freight (UPS ground) included.

A Maintenance Agreement may be purchased for products whose warranty has expired, and that are eligible as denoted on the product warranty chart below. An AML Maintenance Agreement provides for the following:

• AML will repair any and all product defects as long as the unit is repairable, and, in the opinion of AML, has not been subjected to abuse or negligence. The Maintenance Agreement does not cover product replacement.
• Preventative maintenance/service performed once annually at customer’s discretion.
• Four (4) business-day turnaround, excluding time in transit, when RMA number is properly marked on the outside of the box.
• Standard return freight (UPS ground) included.
• Prior to the expiration of the initial term, a Maintenance Agreement may be renewed annually.

AML products, out of warranty and not covered by a Maintenance Contract, and returned for repair will be charged the flat rate repair fee in affect at that time. At AML's discretion, units deemed "no problem found" or requiring only minor cosmetic repairs, may be billed at a reduced minimum repair charge. Units charged the minimum repair fee that are returned within 30 days, should be returned with all related components (including, but not limited to, cables, power supplies, etc). If AML determines a repair is then necessary, the minimum repair fee will be applied to the repair charge.

To return a product for out-of-warranty repairs, call our Repair Department at 877-842-3990 during business hours (8:00 AM - 5:00 PM Central) to obtain a Returned Materials Authorization number (RMA) or Request RMA Number. Return the product, shipping prepaid, with the RMA number marked on the top of the box, to:

Failure to obtain an RMA number may result in a processing fee. AML will repair the product and return it via ground service within the continental United States. Shipping upgrades are to be paid by the customer.

Labor Rates
Hourly rate for all repairs or activities not covered by the flat rate repair:  $90 per hour

ALL non-warranty repairs are assessed a $55 service fee for test and evaluation.  If the unit is defective and the customer authorizes repairs, the test & eval fee is waived and the appropriate repair charge is applied.

If the unit is NOT defective. i.e. "no fault found", the $55 test and eval fee is applied.

In either case, when a fee is applied, either for test & eval, or for repairs, the return freight charges are also applied to the invoice.