AML Support
   Product Registration
   Product Documentation
   Firmware Downloads
   Support Agreements
   Warranty Information
   Discontinued Products
   Request CARE Plan
   Request RMA Number
   Warranty Status Check
   Wireless Firmware Check
   Partner Login
   AML
   Product Center
   AML How To Buy
   AML Product Documentation
   AML AML Products

Support Agreements                                                   

All AML manufactured products are backed by lifetime, toll-free technical support. For technical assistance, customers should contact the AML Technical Support Team at:
AML Technical Support
Tel: 877-842-3990
Fax: 817-685-6232
E-mail:


Technical Support Hours (M-F) 8:00 am - 5:00 pm CST
Guaranteed Turnaround on Repairs = Peace of Mind

For those customers who want the peace of mind that comes with guaranteed turnaround on warranty repairs, AML also offers Extended Warranty agreements for AML manufactured products, as well as Maintenance Agreements for selected AML products no longer under warranty.
Extended Warranty Plus

An Extended Warranty Plus may be purchased for eligible products, as denoted on the product warranty chart below. An Extended Warranty Plus REPLACES the standard limited warranty, and provides for the following additional benefits.

  • Additional warranty term, depending on the product (see chart below).
  • Covers the failure of internal components as a result of normal wear and tear.
  • Covers failure of external components regardless of fault. Generally this includes the case, LCD displays, keypads, overlays, lenses, and exposed connectors.  Note : This does not include the replacement of internal components as a result of abuse or excessive wear and tear. Printed circuit boards, scan engines, and other electronic assemblies are not covered if they are physically damaged.
  • Covers firmware upgrades
  • Four (4) business-day turnaround, excluding time in transit, when RMA number is properly marked on the outside of the box.
  • Standard return freight (UPS ground) included.

The Extended Warranty Plus may be purchased anytime during the term of the standard limited warranty. The Extended Warranty Plus is not an extension of the standard warranty, but instead replaces it. The start date of the Extended Warranty is the start date of the original warranty. Note that the Extended Warranty Plus does not cover products that have been subjected to improper installation, or that have been modified or used for purposes other than what they were intended.


Extended Warranty Plus
PRODUCT TERM LIST PRICE Part Number
KDT750-XXXX 3 years $245 SVC-EWP750
KDT900-XXXX 3 years $245 SVC-EWP900
M5900i-XXX 3 years $290 SVC-EWP5900i
M5900-XXX 3 years $275 SVC-EWP5900
M7140-XXXX 3 years $365 SVC-EWP7140
M7170-XXXX-XX 3 years $645 SVC-EWP7170
M71V2-XXXX-XX 3 years $365 SVC-EWP71V2
M7220-XXXX-XX 3 years $365 SVC-EWP7220
M7221-XXXX-XX 3 years $380 SVC-EWP7221
M7225-XXXX-00 3 years $385 SVC-EWP7225
M7225-XXXX-10 3 years $395 SVC-EWP7225-10
M8050-XXXX-XX 3 years $385 SVC-EWP8050
MT7570-XXXX-XX 3 years $995 SVC-EWP7570

Request a RMA Number. Click Here


Extended Warranty

An Extended Warranty may be purchased for eligible products, as denoted on the product warranty chart below. An Extended Warranty REPLACES the standard limited warranty, and provides for the following additional benefits.

  • Additional warranty term, depending on the product (see chart below).
  • Covers failures as a result of normal wear and tear (not abuse).
  • Covers firmware upgrades.
  • Four (4) business-day turnaround, excluding time in transit, when RMA number is properly marked on the outside of the box.
  • Standard return freight (UPS ground) included.
The Extended Warranty may be purchased anytime during the term of the standard limited warranty. The Extended Warranty is not an extension of the standard warranty, but instead replaces it. The start date of the Extended Warranty is the start date of the original warranty. Note that the Extended Warranty does not cover products that have been subjected to misuse, neglect, improper installation, or that have been modified or used for purposes other than what they were intended.

Extended Warranty
PRODUCT TERM LIST PRICE Part Number
KDT750-XXXX 3 years $165 SVC-EW750
KDT900-XXXX 3 years $165 SVC-EW900
M5900i-XXX 3 years $190 SVC-EW5900i
M5900-XXX 3 years $175 SVC-EW5900
M7140-XXXX 3 years $225 SVC-EW7140
M7170-XXXX-XX 3 years $375 SVC-EW7170
M71V2-XXXX-XX 3 years $225 SVC-EW71V2
M7220-XXXX-XX 3 years $225 SVC-EW7220
M7221-XXXX-XX 3 years $240 SVC-EW7221
M7225-XXXX-00 3 years $245 SVC-EW7225
M7225-XXXX-10 3 years $255 SVC-EW7225-10
M8050-XXXX-XX 3 years $245 SVC-EW8050
MT7570-XXXX-XX 3 years $695 SVC-EW7570

Request a RMA Number. Click Here


AML Maintenance Agreements

A Maintenance Agreement may be purchased for products whose warranty has expired, and that are eligible as denoted on the product warranty chart below. An AML Maintenance Agreement provides for the following:

  • AML will repair any and all product defects as long as the unit is repairable, and, in the opinion of AML, has not been subjected to abuse or negligence. The Maintenance Agreement does not cover product replacement.
  • Preventative maintenance/service performed once annually at customer’s discretion.
  • Four (4) business-day turnaround, excluding time in transit, when RMA number is properly marked on the outside of the box.
  • Standard return freight (UPS ground) included.
  • Prior to the expiration of the initial term, a Maintenance Agreement may be renewed annually.
Maintenance Agreements may be purchased anytime after the expiration of the standard limited warranty. However, before the activation of a maintenance agreement, the product must be returned and inspected to ensure the product is in good working order and free from defects. This process is subject to a $35 inspection fee as well as flat-rate repair charges incurred to repair the unit, if required. The customer will be contacted after the inspection and prior to performing any repair activities.


                     AML Handhelds & Terminals

Maintenance Agreements
PRODUCT TERM LIST PRICE Part Number
KDT750-XXXX 1 years $115 SVC-MA750
KDT900-XXXX 1 years $115 SVC-MA900
M5900i-XXX 1 years $135 SVC-MA5900i
M5900i-XXX 3 years $320 SVC-MA5900i-3
M5900-XXX 1 years $120 SVC-MA5900
M5900-XXX 3 years $305 SVC-MA5900-3
M7100-XXXX-XX 1 years $155 SVC-MA7100
M7140-XXXX 1 years $155 SVC-MA7140
M7140-XXXX 3 years $395 SVC-MA7140-3
M7170-XXXX-XX 1 years $245 SVC-MA7170
M7170-XXXX-XX 3 years $625 SVC-MA7170-3
M71V2-XXXX-XX 1 years $155 SVC-MA71V2
M71V2-XXXX-XX 3 years $395 SVC-MA71V2-3
M7220-XXXX-XX 1 years $155 SVC-MA7220
M7220-XXXX-XX 3 years $395 SVC-MA7220-3
M7221-XXXX-XX 1 years $170 SVC-MA7221
M7221-XXXX-XX 3 years $410 SVC-MA7221-3
M8050-XXXX-XX 1 years $175 SVC-MA8050
M8050-XXXX-XX 3 years $445 SVC-MA8050-3
MT7570-XXXX-XX 1 years $495 SVC-MA7570
MT7570-XXXX-XX 3 years $1195 SVC-MA7570-3


Maintenance Agreements Plus
PRODUCT TERM LIST PRICE Part Number
KDT750-XXXX 1 years $160 SVC-MAP750
KDT900-XXXX 1 years $160 SVC-MAP900
M5900i-XXX 1 years $230 SVC-MAP5900i
M5900i-XXX 3 years $560 SVC-MAP5900i-3
M5900-XXX 1 years $215 SVC-MAP5900
M5900-XXX 3 years $545 SVC-MAP5900-3
M7100-XXXX-XX 1 years $275 SVC-MAP7100
M7140-XXXX 1 years $275 SVC-MAP7140
M7140-XXXX 3 years $700 SVC-MAP7140-3
M7170-XXXX-XX 1 years $435 SVC-MAP7170
M7170-XXXX-XX 3 years $1110 SVC-MAP7170-3
M71V2-XXXX-XX 1 years $275 SVC-MAP71V2
M71V2-XXXX-XX 3 years $700 SVC-MAP71V2-3
M7220-XXXX-XX 1 years $275 SVC-MAP7220
M7220-XXXX-XX 3 years $700 SVC-MAP7220-3
M7221-XXXX-XX 1 years $290 SVC-MAP7221
M7221-XXXX-XX 3 years $715 SVC-MAP7221-3
M8050-XXXX-XX 1 years $295 SVC-MAP8050
M8050-XXXX-XX 3 years $750 SVC-MAP8050-3
MT7570-XXXX-XX 1 years $695 SVC_MAP7570
MT7570-XXXX-XX 3 years $1695 SVC-MAP7570-3



                     AML Terminal Accessories

Maintenance Agreements
PRODUCT TERM LIST PRICE Part Number
ACC-5925 1 year $25.00 SVC-MA5925
ACC-5925 3 years $52.50 SVC-MA5925-3
ACC-5935 1 year $94.50 SVC-MA5935
ACC-5935 3 years $164.50 SVC-MA5935-3
ACC-5940 1 year $66.50 SVC-MA5940
ACC-5940 3 years $115.50 SVC-MA5940-3
ACC-7036 1 year $40.75 SVC-MA7036
ACC-7036 3 years $77.00 SVC-MA7036-3
ACC-7037 1 year $94.50 SVC-MA7037
ACC-7037 3 years $136.50 SVC-MA7037-3



                     AML Bar Code Decoders

Maintenance Agreements
PRODUCT TERM LIST PRICE Part Number
M2500 1 year $35.00 SVC-MA2500
M2500 3 years $90.00 SVC-MA2500-3
M2800 1 year $35.00 SVC-MA2800
M2800 3 years $90.00 SVC-MA2800-3


Request a RMA Number. Click Here


CARE Plan Extended Warranty

The CARE Plan (Critical Advanced Response Exchange) is an Advanced Exchange Program that provides additional security to those customers with mission critical requirements that need next-business-day response to their service needs. It includes all the coverage of an Extended Warranty Plus, in addition to providing for a replacement unit shipped overnight upon request.

The CARE Plan for AML Decoders works as follows:

  • Requires the purchase of spare device.
  • When a spare device is required, the user can log onto the AML website and select SUPPORT, then select Request CARE. Complete the on-line form and select Submit.
  • Requests may also be phoned in by calling 1-877-842-3990.
  • AML will ship the spare unit to the designated location, via overnight service.
  • The user should return the defective unit to AML by using the packaging materials the replacement unit was shipped in, along with the UPS return label supplied.
      Important Notes and Restrictions (Decoder CARE PLAN):

      1. CARE plan is available for North American end users only.
      2. Requests for CARE plan exchanges must be received by 4:00 p.m. central time.
      3. CARE Plan covers overnight freight charges to deliver spare to designated site, and surface freight charges to return defective unit to AML.
      4. AML is not responsible for performance of freight carrier. Overnight shipments to Canada or Mexico will likely not arrive next-business-day.

  • CARE Plan Warranty
    PRODUCT TERM LIST PRICE Part Number
    M2500 2 years $35.00 SVC-EWX2500
    M2800 2 years $35.00 SVC-EWX2800

    Request a CARE Plan Replacement. Click Here



    Flat Rate Repairs

    AML products, out of warranty and not covered by a Maintenance Contract, and returned for repair will be charged the flat rate repair fee in affect at that time. At AML's discretion, units deemed "no problem found" or requiring only minor cosmetic repairs, may be billed at a reduced minimum repair charge. Units charged the minimum repair fee that are returned within 30 days, should be returned with all related components (including, but not limited to, cables, power supplies, etc). If AML determines a repair is then necessary, the minimum repair fee will be applied to the repair charge.

    To return a product for out-of-warranty repairs, call our Repair Department at 877-842-3990 during business hours (8:00 AM - 5:00 PM Central) to obtain a Returned Materials Authorization number (RMA) or Request RMA Number. Return the product, shipping prepaid, with the RMA number marked on the top of the box, to:

    American Microsystems, LTD,
    2190 Regal Parkway
    Euless, TX 76040.
    Attn: RMA Department

    Failure to obtain an RMA number may result in a processing fee. AML will repair the product and return it via ground service within the continental United States. Shipping upgrades are to be paid by the customer.

    Flat Rate Repair Charges
    Part Number Description Price
    M5900X-XXXX-X M5900 Series (any model) limited cov $315.00
    M7100-XXXX-XX M7100 (any model)...limited coverage $375.00
    M71V2-XXXX-XX M71V2 (any model)...limited coverage $375.00
    M7220-XXXX-XX M7220 (any model)...limited coverage $375.00
    M7170-XXXX-XX M7170 (any model)...limited coverage $995.00
    M7140-XXXX M7140 Stationary Terminal $595.00
    MT7570-XXXX-XX M7570 (any model)...limited coverage $995.00
    M7225-XXXX-XX M7225 (any model)...limited coverage $425.00
    M8050-XXXX-XX M8050 (any model)...limited coverage $395.00
    KDTXXX-XXXX KDT750/900 (any model)...limited coverage $395.00

    Labor Rates
    Hourly rate for all repairs or activities not covered by the flat rate repair:  $90 per hour

    ALL non-warranty repairs are assessed a $55 service fee for test and evaluation.  If the unit is defective and the customer authorizes repairs, the test & eval fee is waived and the appropriate repair charge is applied.

    If the unit is NOT defective. i.e. "no fault found", the $55 test and eval fee is applied.

    In either case, when a fee is applied, either for test & eval, or for repairs, the return freight charges are also applied to the invoice.


    Copyright © 2010 American Microsystems LTD, Inc. All Rights Reserved
    Products
    Handheld Computers
    Kiosk Data Terminals
    Compact Handheld Computers
    Wireless Data Terminals
    Batch Data Terminals
    Price Verification Systems
    Stationary Data Collection Terminals
    Vehicle Mount Terminals
    Barcode Label Design Software
    Barcode Scanning Systems
    Support
    Product Documentation
    Firmware Updates
    Warranty Status Check
    Product Registration
    Support Agreements
    Warranty Information
    Request RMA Number
    Request CARE Number
    Wireless Firmware Check
    Partner
    AML Partner Program
    Partner Online Application
    Alliance Partners
    ISV Program
    ISV Partners
    Partner Log In
    About Us
    Corporate Information
    AML Customers
    Career Opportunities
    Corporate Location

    Contact Us
    Contact AML
    How to Buy
    How to Buy
    AML Products


    News
    Upcoming Events
    Press Room
    Media Relations
    AML - Barcode, Wireless Handheld and RF Data Collection Solutions

    AML (American Microsystems, Ltd.) was founded in 1983 to respond to a need in the Auto ID marketplace for high performance, easy to use, and cost-effective bar code and data collection products. Since 1983, AML and its business partners have helped companies worldwide to increase business efficiency and productivity - in manufacturing, warehousing, retail, health care, finance, government, and educational automatic data collection applications.

    AML barcode and Auto ID data collection products are designed specifically for inventory tracking, supply chain management and bar code data processing applications. AML products include wireless handheld computers (with support for 802.11b LAN radio frequency as well as GSM/GPRS mobile computing), portable batch hand held terminals, programmable stationary terminals (for fixed station, wired, or wireless industrial data collection applications), vehicle mount terminals, wireless application design software, NiceLabel Pro and NiceLabel Express barcode label design software, and a broad selection of bar code scanners and readers (Laser, CCD, Wand, credit card readers, and card readers). All AML bar code and wireless data capture products are manufactured in the USA.